1. INTRODUCTION

Welcome to Norrahair! These Terms and Conditions govern the use of our website and services. By accessing our website or purchasing our products, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any purchases or using our services. If you do not agree with these terms, please refrain from using our website and services.

2. OBJECTIVES

The objectives of these Terms and Conditions are to:

2.1 Outline the rights and responsibilities of both customers and Norrahair.
2.2 Establish clear guidelines for the use of our website and services.
2.3 Ensure compliance with relevant South African laws, including the Consumer Protection Act, 2008 (CPA).

3. SCOPE

3.1 These Terms and Conditions apply to all customers accessing our website, purchasing products, or using any services provided by Norrahair, whether online or in-store.

4. ACCEPTANCE OF TERMS

4.1 By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you are using our website on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

5. PRODUCT INFORMATION

5.1 Norrahair strives to provide accurate and up-to-date product information on our website. However, we do not warrant that the product descriptions, images, or other content are error-free, complete, or current. All products are subject to availability, and we reserve the right to limit quantities or discontinue products at our discretion.

6. PRICING AND PAYMENT

6.1 All prices listed on our website are in South African Rand (ZAR) and include VAT unless stated otherwise.

6.2 We accept various payment methods, including credit/debit cards and other secure payment options as specified on our website. By providing payment information, you authorize Norrahair to process your order and charge the payment method selected.

7. ORDER CONFIRMATION

7.1 Proof of payment confirms your order. Orders will only be processed once full payment has been received and verified.
7.2 Once you have placed an order, you will receive an order confirmation via email. This confirmation will include details of your order, including the products purchased, prices, and estimated delivery time. Please review this information carefully to ensure accuracy.

7.3 Norrahair reserves the right to withhold processing or shipment of any order until payment confirmation is received.

7.4 Product information, pricing, and availability are subject to change without prior notice. We will make every effort to keep information accurate and up to date.

8. DELIVERY

8.1 Norrahair will make every effort to deliver your order within the estimated timeframe. Delivery times may vary based on your location and the availability of products. We are not responsible for delays caused by external factors, such as courier services or unforeseen circumstances.

9. RETURNS AND EXCHANGES

9.1 Customers have the right to return or exchange products in accordance with our Returns and Exchanges Policy. Details regarding our return process, eligibility, and any associated fees will be outlined in that policy.

10. LIMITATION AND LIABILITY

10.1 To the fullest extent permitted by law, Norrahair shall not be liable for any indirect,
incidental, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the total amount paid by you for the products purchased.

11. GOVERNING LAW

11.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

12. CHANGES TO TEMRS AND CONDITIONS

12.1 Norrahair reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following any modifications constitutes acceptance of the updated terms.