DELIVERY POLICY

At Norrahair, we provide our customers with high-quality wigs and exceptional service. Our Delivery Policy outlines the terms and conditions related to the delivery of products purchased from our store. We aim to ensure a reliable and efficient delivery process, adhering to the best practices and standards in South Africa. This policy is designed to provide transparency and clarity regarding delivery expectations and procedures.

2. OBJECTIVE

2.1  To provide clear guidelines for customers regarding the delivery process.
2.2  To ensure timely and accurate delivery of products to our customers.
2.3  To enhance customer satisfaction by offering a straightforward
and reliable delivery experience.
2.4  To comply with all relevant South African legislation regarding
e-commerce and consumer rights.

3. DELIVERY AREAS

3.1  We deliver to most areas within South Africa using
The Courier Guy for all shipments.
3.1  Certain remote or rural areas may have limited delivery options.
Customers can contact our customer service team to confirm delivery
availability to specific locations.

4. DELIVERY TIMEFRAMES

4.1  Standard delivery times range from 3 to 5 business days, depending
on the location.
4.2  Orders placed after 14:00 pm will be processed the next business day.
4.3  Customers will receive a confirmation email/sms with tracking information
once their order has been dispatched.
4.4  Weather conditions or unforeseen delays may affect delivery timelines.
We appreciate your patience in such cases.

5. DELIVERY CHARGES

5.1  Our standard delivery fee is R150 nationwide, using The Courier Guy's
door-to-door service.
5.2  Delivery charges are non-refundable once the order has been dispatched.

6. DELIVERY PROCESS

6.1  Customers will receive an order confirmation email once the
purchase is completed.
6.2  Orders will be processed, and the items will be prepared for dispatch.
6.3  Customers will be notified via email/SMS once their order has been
dispatched, including tracking information.
6.4  Please ensure someone is available at the delivery address to
receive the package. The Courier Guy may call or message prior to delivery.

7. MISSED DELIVERIES

7.1  If no one is available to receive the delivery, the courier may attempt to
contact the customer. A re-delivery attempt may be scheduled,
and additional charges may apply.
7.2  Customers may also opt to collect their order from a local courier branch
if they are unable to receive it at home.

8. ORDER TRACKING

8.1  Orders can be tracked via The Courier Guy’s platform using the
tracking number provided.
8.2  For delivery queries, contact our support team at info@norrahair.com
or call 060 961 6707.

9. LOSS AND DAMAGE DURING TRANSIT

9.1 We understand that unforeseen circumstances may arise during
the shipping process.
9.2 Norrahair is not liable for any loss, theft, or damage to the goods once
they are in the possession of the courier company (The Courier Guy).
9.3 In the event of loss or damage during transit, customers are advised to contact The Courier Guy directly to initiate a claim. Norrahair will provide reasonable assistance and support to help facilitate this process, but we cannot be held responsible for the outcome of such claims.

10. CHANGES TO THE POLICY

We reserve the right to amend this Delivery Policy at any time. Any changes will be communicated to customers via our website and in-store notices.